RE: Incident INC5879442 - comments added - Mailing list pgadmin-support
Hi Nishant/Aditya,
Kanika is still unable to access postgres, which is affecting our deliverables. Kindly let us know if this could be resolved.
Ticket was opened on 2023-10-16 and its been a month without any resolution. The ticket was also closed without resolving it.
Regards,
Sharan
From: Jayamohan, Sharan Mohan (CWM-NR)
Sent: Thursday, October 26, 2023 9:22 AM
To: Patel, Nishant <nishant.patel@rbc.com>
Cc: Rajkumar, Anu <anu.rajkumar@rbc.com>; Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>; Pestano, Priya <priya.pestano@rbc.com>
Subject: RE: Incident INC5879442 - comments added
Thank you Nishant.
Regards,
Sharan
From: Patel, Nishant <nishant.patel@rbc.com>
Sent: Thursday, October 26, 2023 7:40 AM
To: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamohan@rbc.com>
Cc: Rajkumar, Anu <anu.rajkumar@rbc.com>; Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>; Pestano, Priya <priya.pestano@rbc.com>
Subject: RE: Incident INC5879442 - comments added
Hi Jayamohan,
The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today they performed uninstall and reinstall and still issue is persisted, hence they sent back to us asking to escalate to app support team . Ticket has been escalated to app support team on Oct 26th, 2023.
Nishant Patel | Senior Tech Support Services Analyst | RBC
TIA can troubleshoot tech issues and provide a status update on your ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support and Maas360.
From: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamohan@rbc.com>
Sent: Wednesday, October 25, 2023 11:37 PM
To: Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>; Patel, Nishant <nishant.patel@rbc.com>; Pestano, Priya <priya.pestano@rbc.com>
Cc: Rajkumar, Anu <anu.rajkumar@rbc.com>
Subject: RE: Incident INC5879442 - comments added
Hi Nishant/Priya,
This ticket has been open for more than a week. Kindly let us know if this is something your team could address, if not let us know to which team it should be redirected to.
Regards,
Sharan
From: Jayamohan, Sharan Mohan (CWM-NR)
Sent: Monday, October 23, 2023 1:31 PM
To: Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>; Patel, Nishant <nishant.patel@rbc.com>
Cc: Rajkumar, Anu <anu.rajkumar@rbc.com>
Subject: RE: Incident INC5879442 - comments added
Hi Nishant,
Team is using PgAdmin version 4.
Kindly resolve the issue on priority.
Regards,
Sharan
From: Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>
Sent: Monday, October 23, 2023 12:52 PM
To: Patel, Nishant <nishant.patel@rbc.com>
Cc: Rajkumar, Anu <anu.rajkumar@rbc.com>; Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamohan@rbc.com>
Subject: RE: Incident INC5879442 - comments added
Hi Nishant,
This is a gentle reminder. Please take it on priority as this is impacting my work.
Regards,
Kanika
From: RBC Notifications <rbcfg@service-now.rbc.com>
Sent: Thursday, October 19, 2023 5:13 PM
To: Khetarpal, Kanika (CWM-NR) <kanika.khetarpal@rbc.com>
Subject: Incident INC5879442 - comments added
| |||||||||||||||||||
Ref:MSG187105123_7alh0XVhmer66jmcMH
_______________________________________________________________________
If you received this email in error, please advise the sender (by return email or otherwise) immediately. You have consented to receive the attached electronically at the above-noted email address; please retain a copy of this confirmation for future reference.
Si vous recevez ce courriel par erreur, veuillez en aviser l'expéditeur immédiatement, par retour de courriel ou par un autre moyen. Vous avez accepté de recevoir le(s) document(s) ci-joint(s) par voie électronique à l'adresse courriel indiquée ci-dessus; veuillez conserver une copie de cette confirmation pour les fins de reference future.
pgadmin-support by date: